SHIPPING + RETURNS

SHIPPING

All orders are processed and shipped within 3-5 business days of receiving the order. Your order will be shipped from Vancouver, Canada.

Shipping fees are calculated upon checkout based on your geographical location and the size/weight of the package. Your items may come in multiple packages, depending on the quantity of products. International orders may be subject to duties or custom fees and this is unfortunately out of our control, and it is up to the customer to assume this cost.

Please refer to the tracking information that you'll receive to check on the status of your delivery. 

If the package is returned to us due to an incorrect address being submitted, it is the customer's responsibility to pay for the item to be re-shipped.

RETURNS

All sales are final and we unfortunately don't accept returns at this time due to the nature of our products. 

However, if you received a defective item or it was damaged during shipment, please send a photo to info@roamthebrand.com with your order number and a description of the damage within 48 hours of receiving your item and we will happily provide a replacement subject to approval. 

CANCELLING YOUR ORDER

If for whatever reason you need to cancel your order, please email us within 24 hours of making your order. Note that cancellation is not guaranteed as the package may have already been shipped. 

ANY OTHER QUESTIONS?

Please get in touch & send an email to info@roamthebrand.com if you have any further questions and we'll be happy to help.