SHIPPING + RETURNS

SHIPPING

All orders are processed and shipped within 3-5 business days of receiving the order. Your order will be shipped from Vancouver, Canada, via Purolator, UPS, Canada Post or FedEx.

Shipping fees are calculated upon checkout based on your geographical location and the size/weight of the package. Your items may come in multiple packages, depending on the quantity of products. 

We do ship internationally. Note that international orders may be subject to duties or custom fees and this is unfortunately out of our control, and it is up to the customer to assume this cost. See below for info on shipping to the USA.

Please refer to the tracking information that you'll receive to check on the status of your delivery. 

If the package is returned to us due to an incorrect address being submitted, it is the customer's responsibility to pay for the item to be re-shipped.

RETURNS

All sales are final and we unfortunately don't accept returns at this time due to the nature of our products. 

However, if you received a defective item or it was damaged during shipment, please send a photo to info@roamthebrand.com with your order number and a description of the damage within 48 hours of receiving your item and we will happily provide a replacement subject to approval. 

CANCELLING YOUR ORDER

If for whatever reason you need to cancel your order, please email us within 24 hours of making your order. Note that cancellation is not guaranteed as the package may have already been shipped. 

ANY OTHER QUESTIONS?

Please get in touch & send an email to info@roamthebrand.com if you have any further questions and we'll be happy to help.

A NOTE ON SHIPPING TO USA

As of August 29, 2025, the United States has ended its $800 de minimis exemption, which previously allowed small international shipments to enter the country duty-free.

Unfortunately, this means all orders shipped to the U.S. may now be subject to additional customs duties and fees, regardless of the order value.

We understand how frustrating unexpected costs can be, and we want to be transparent about how this change might impact your experience. While we’re actively exploring ways to minimize the effect of this change, we encourage you to consider this new policy when placing orders from the U.S. Unfortunately, as a small business, it's not financially feasible for us to assume responsibility of these additional duties. 

For our wonderful USA customers, we're happy to offer you 10% off your order as a way to ease the additional duties you may now have to pay. Use code USA10 upon checkout & the discount will be applied. 

We remain committed to serving our loyal & wonderful customers & we appreciate your continued support. Thank you.