IN CASE YOU'RE WONDERING...
WHAT SCENTS WILL I RECEIVE EACH MONTH?
Our curated subscription boxes will change each month with scents to fit the season & our new additions.
We love to keep the mystery alive & we'll surprise you with different scents each month, unless you opt to receive a specific scent each month in your subscription portal on your online account. If you would like to receive the same scent each month, simply email us at info@roamthebrand.com to update your subscription on our end.
You have the option to select your first month's scent upon placing your order. For subsequent orders, you have until 4pm PST the day before your subscription is due to renew to change your scent for the next delivery.
Want us to pick for you? Select the "Secret Scent" option and we'll make sure you receive different scents, each month.
HOW DO I CHANGE MY ADDRESS?
You can change your address in the subscription portal on your online account.
Please notify us at info@roamthebrand.com once you make this change & we'll make sure to update your shipping info.
HOW DO I MANAGE MY SUBSCRIPTION?
If you haven't already, create a ROAM account with the email you used to make your purchase. Alternatively, you'll find a link to your subscription portal in your email receipt.
Still having issues? Simply email us at info@roamthebrand.com & we can help :)
WHAT IS FLAT RATE SHIPPING?
We are pleased to offer the following flat rate shipping prices:
- $10 flat rate shipping to addresses in Canada
- $15 flat rate shipping to addresses in the United States
- For all other countries, your shipping costs will be automatically calculated & added to your order.
ABOUT OUR CANDLES
Scents evoke such strong memories and emotions, and we wanted to find a way to transport you on a journey around the world and bring beautiful destinations into your home.
Our luxury candles are hand-poured in Vancouver and made in very small batches to reduce waste. Through our unique scents, we want to evoke a sense of wanderlust, adventure and calm, with each candle inspired by our favourite destinations. We use a premium natural coconut-apricot wax which is vegan, toxin-free, paraben-free, clean-burning, biodegradable and derived from renewable sources. The Crackling Wooden Wicks are made from FSC certified wood and are clean-burning.
We purposefully designed a vessel that could be reused and repurposed around the home and that would serve as a decor piece as much as a candle. Once your candles have finished burning, we recommend reusing or upcycling your vessel to extend its lifespan.
REUSING YOUR VESSELS
There are endless ways you can repurpose your candle vessel around the home and it makes a great decorative piece. To clean your jar, scoop out any excess wax using a teaspoon and wash the vessel with warm soapy water or place it in the dishwasher. Reuse your vessel as a plant pot, a cute makeup brush holder, a decorative jar...the options are endless. Alternatively, you can break the jar apart and use it in plant pots to help aerate the soil.
candle CARE & SAFETY
TIP 1: TRIM YOUR WICK
Between burns, trim your wick to ¼ inch before relighting. The shorter height allows the wax to feed the flame properly. It’s normal for the Wooden Wick to blacken when burning. Using a wick trimmer, nail clippers or scissors, snip off the black curled part of the wick when trimming.
TIP 2: REACH A FULL MELT POOL ON THE FIRST BURN
When burning your candle for the first time, burn it for long enough that you achieve a full melt pool. This means that the melted wax reaches the edge of the vessel. This helps to avoid tunnelling and ensures an even burn each time.
TIP 3: THINK SAFETY
Safety first, especially when it's an open flame. Do not leave your candle burning unattended, and keep away from pets, children, flowers, drapes, or anything that may catch fire. Burn your candle on an even, heat proof surface. Our vessels are ceramic and do not get as hot as glass, however prolonged burning may cause the vessel to heat. Place your candle away from strong drafts - this will help to achieve an even burn too. Once your candle burns down & you have ¼ inch wax left, it's time to wash it out and find a new purpose for your vessel. Put the lid back on between burns, to avoid any dust, debris or bugs from falling into the wax.
TIP 4: BURN FOR MAX 4 HOURS AT A TIME
This prevents the vessel from getting too hot and it means your candle lasts longer too.